LA Fire Support Services

Call-A-Friend

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Flexible task-based help via GIS service desk—no long contract.

Ideal for organizations needing occasional GIS help, agencies with small GIS teams, and project-based technical support.

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Engagement Type

Credit-Based Bundles

Typical Duration

On Demand

Delivery Model

Online, On-Site, or Hybrid

Details

Call-A-Friend is a flexible GIS support option designed for agencies that need short-term GIS assistance. You buy credits and spend them on whatever GIS task you need help with—troubleshooting, map updates, data transformation, or ArcGIS administration support. You can easily submit each task via Quartic’s service desk. A service desk ticket will be created, and Quartic staff will confirm the scope and effort with you, and then begin work. It’s like having a GIS expert on standby, ready to jump in.
Credit Bundles: Support is purchased in credit ​bundles that can be used for any service:
  • Small – 20 Credits: Suitable for small-scale projects needing minimal access to quick and simple GIS services.​
  • Medium – 50 Credits: Designed for medium-sized projects needing more comprehensive GIS services.​
  • Large – 100 Credits: Ideal for large-scale projects, extensive data storage needs, or organizations with high-frequency GIS operations.​
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  • Benefits

    • Resolve roadblocks enabling faster completion of pending task
    • Reduce procurement delays
    • Fill knowledge or resource gaps without hiring
    • Access expert guidance on demand
    • No subscription or ongoing fees
    • Task-based delivery tied to clear deliverables
    • Predictable budgeting
    • Increase usage and efficiency ultimately increasing your ROI for the GIS platform

  • Use Cases

    • City Departments Updating Web Maps: A planning department wants to update zoning boundaries in their ArcGIS Online web app but doesn’t have an in-house GIS specialist. They use Call-A-Friend credits to have Quartic update the hosted feature layers, revise symbology, and republish the map—all within a few hours.
    • Water District Troubleshooting ArcGIS Pro Issues: A water utility has issues syncing its local data to the enterprise geodatabase. The GIS technician is new to ArcGIS Pro. Using a single credit, they get hands-on help to troubleshoot and fix the issue, avoiding downtime and unnecessary delays.
    • Planners Needing a One-Time Suitability Analysis: A city planner needs a walkability suitability map for a grant application. They use 2 credits to get expert assistance with geoprocessing, raster overlay, and presentation-quality map design—delivered in two days.
    • Public Works Needing Help Before a Council Meeting: Right before a council meeting, Public Works needs an updated street repair map with layer filters and labels. Using Call-A-Friend, they request help and receive the polished map within 24 hours.
    • IT Teams Asking for Esri Admin Help: An IT department managing ArcGIS Enterprise gets stuck configuring web tier authentication. They don’t want to hire a vendor for months, so they use Call-A-Friend to get Quartic to jump in for just what’s needed—no extra paperwork.

  • Technical Specs

    Requires coordination with your IT or GIS lead for system access and task clarification. No special Esri licenses beyond what the customer owns.

    Service Desk? Yes

    Service Delivery Management? No
    Response Times: Queue
    After Hours Support? No
    Esri-Certified Staff? Yes
    Dedicated Staff? No
    Infrastructure: Client-Hosted (On-Prem or Cloud)
    Platform Administration: Client manages both system administration and ArcGIS administration. Client assigns permissions to Quartic as required for the service.

testimonials

What Our Clients Are Saying

When organizations talk about working with us, they don’t mention flashy tools; they talk about smooth launches, faster projects, and problems finally being solved.

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  • Quartic’s deep knowledge of GIS and ability to solve problems has transformed our GIS system

  • Apart from already leveraging one of their staff as “on-site” staff for the City, I’m myself a former member of their staff and was familiar with their excellent team and leadership. I was 100% confident in their ability to deliver a fully functional, secure, and integrated Azure cloud migration product

    GIS Program Manager
    City of San Marcos

  • The Quartic Solutions Team has really helped my GIS vision come to life here at the City of El Cajon. Quartic can take a project and run with it, they listen to what you really want, and then they create that dream that you’ve always wanted to do for your City.

    GIS Analyst
    City of El Cajon

  • Quartic has extensive experience with a highly qualified GIS technical service team.

    Development Manager
    Long Beach Transit