Call-A-Friend
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Flexible task-based help via GIS service desk—no long contract.
Ideal for organizations needing occasional GIS help, agencies with small GIS teams, and project-based technical support.
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Engagement Type
Credit-Based Bundles
Typical Duration
On Demand
Delivery Model
Online, On-Site, or Hybrid
Details
- Small – 20 Credits: Suitable for small-scale projects needing minimal access to quick and simple GIS services.
- Medium – 50 Credits: Designed for medium-sized projects needing more comprehensive GIS services.
- Large – 100 Credits: Ideal for large-scale projects, extensive data storage needs, or organizations with high-frequency GIS operations.
Benefits
- Resolve roadblocks enabling faster completion of pending task
- Reduce procurement delays
- Fill knowledge or resource gaps without hiring
- Access expert guidance on demand
- No subscription or ongoing fees
- Task-based delivery tied to clear deliverables
- Predictable budgeting
- Increase usage and efficiency ultimately increasing your ROI for the GIS platform
Use Cases
- City Departments Updating Web Maps: A planning department wants to update zoning boundaries in their ArcGIS Online web app but doesn’t have an in-house GIS specialist. They use Call-A-Friend credits to have Quartic update the hosted feature layers, revise symbology, and republish the map—all within a few hours.
- Water District Troubleshooting ArcGIS Pro Issues: A water utility has issues syncing its local data to the enterprise geodatabase. The GIS technician is new to ArcGIS Pro. Using a single credit, they get hands-on help to troubleshoot and fix the issue, avoiding downtime and unnecessary delays.
- Planners Needing a One-Time Suitability Analysis: A city planner needs a walkability suitability map for a grant application. They use 2 credits to get expert assistance with geoprocessing, raster overlay, and presentation-quality map design—delivered in two days.
- Public Works Needing Help Before a Council Meeting: Right before a council meeting, Public Works needs an updated street repair map with layer filters and labels. Using Call-A-Friend, they request help and receive the polished map within 24 hours.
- IT Teams Asking for Esri Admin Help: An IT department managing ArcGIS Enterprise gets stuck configuring web tier authentication. They don’t want to hire a vendor for months, so they use Call-A-Friend to get Quartic to jump in for just what’s needed—no extra paperwork.
Technical Specs
Requires coordination with your IT or GIS lead for system access and task clarification. No special Esri licenses beyond what the customer owns.
Service Desk? Yes
Service Delivery Management? NoResponse Times: QueueAfter Hours Support? NoEsri-Certified Staff? YesDedicated Staff? NoInfrastructure: Client-Hosted (On-Prem or Cloud)Platform Administration: Client manages both system administration and ArcGIS administration. Client assigns permissions to Quartic as required for the service.
testimonials
What Our Clients Are Saying
When organizations talk about working with us, they don’t mention flashy tools; they talk about smooth launches, faster projects, and problems finally being solved.
My favorite part of this project has been working with the Quartic team, who are always upbeat, professional, innovative, positive, and smart. The outcome of this project was just what we wanted, and it benefitted us on many levels.
The Quartic Solutions Team has really helped my GIS vision come to life here at the City of El Cajon. Quartic can take a project and run with it, they listen to what you really want, and then they create that dream that you’ve always wanted to do for your City.
We needed a solution that would allow us easy and secure access to our enterprise environment combined with the capability of sharing our data across agencies
Apart from already leveraging one of their staff as “on-site” staff for the City, I’m myself a former member of their staff and was familiar with their excellent team and leadership. I was 100% confident in their ability to deliver a fully functional, secure, and integrated Azure cloud migration product