LA Fire Support Services

GIS Application Development and Maintenance (ADM)

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Reliable GIS support for specific and critical GIS applications in your portfolio—bug fixes and enhancements.

Ideal for organizations with deployed GIS apps needing regular fixes/support.

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Engagement Type

Time & Materials or Fixed Price

Typical Duration

Annual or Multi-year

Delivery Model

Online, On-Site, or Hybrid

Details

Custom GIS applications are often essential to daily operational workflows. Quartic provides structured, SLA-based support for enhancements, bug fixes, usability improvements, and new features for GIS applications built on Esri technology. We work closely with your internal stakeholders to gather new requirements, prioritize fixes, and release documented updates. Whether your application is public-facing or for internal use only, we ensure it performs well and remains compatible with changing data sources, APIs, and browser/OS environments. We also offer optional release cadences, versioning practices, and DevOps support.

Includes full documentation of changes, Git-based source control if needed, automated test plans for repeatable QA

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  • Benefits

    • Assigned GIS experts who are familiar with your GIS applications.
    • Application documentation and troubleshooting library.
    • Root cause analysis reducing repeat incidents and down-time.
    • Routine monitoring, backup support, patch scheduling and performance tuning.
    • Predictable budgeting for maintenance and enhancements
    • Ensure Best Practices by Esri Certified Administrators
    • Increase usage and efficiency ultimately increasing your ROI for the GIS platform

  • Use Cases

    • A public works department using a custom permitting map viewer that occasionally breaks due to browser or Esri updates.
    • An environmental agency with a citizen-reporting app that needs new functionality and regular bug fixes.
    • A regional transit agency needing monthly enhancements to their custom route planning app and mobile accessibility tweaks.

  • Technical Specs

    Codebase and deployment access needed; Esri SDK compatibility check; SLA definitions required for turnaround goals

    Service Desk? Yes

    Service Delivery Management? Optional
    Response Times: Set in SLA
    After Hours Support? N/A
    Esri-Certified Staff? Yes
    Dedicated Staff? Yes
    Infrastructure: Client-Hosted (On-Prem or Cloud)
    Platform Administration: Based on project plan

testimonials

What Our Clients Are Saying

When organizations talk about working with us, they don’t mention flashy tools; they talk about smooth launches, faster projects, and problems finally being solved.

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  • My favorite part of this project has been working with the Quartic team, who are always upbeat, professional, innovative, positive, and smart. The outcome of this project was just what we wanted, and it benefitted us on many levels.

    GIS Analyst
    City of El Cajon

  • Quartic’s deep knowledge of GIS and ability to solve problems has transformed our GIS system

  • The collaboration between Quartic and Esri has been great and made the project successful.

  • We trust Quartic always to keep our best interests at heart