LA Fire Support Services

Bronze ArcGIS Online Support: As-Needed

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GIS Support for agencies that use Esri hosted ArcGISOnline and associated Maps, Apps, content, and solutions. Includes ArcGIS Pro.

Ideal for agencies managing AGOL needing admin assistance.

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Engagement Type

Time & Materials (with retainer minimum)

Typical Duration

Annual

Delivery Model

Online

Details

This support package is designed to support organizations which are primarily using ArcGIS Online (AGOL) and not the full Enterprise platform.
We help agencies maintain stable AGOL environments without needing a full-time GIS administrator. Our team provides direct action support, weekly updates, and customized recommendations to improve AGOL use and performance. This service scales from small municipalities to enterprise setups across multiple departments. Quartic provides hands-on assistance with account management, content curation, layer styling, and app/dashboard upkeep
ArcGIS Pro support is also available in this tier.

Includes admin workflows, content lifecycle guide, role-based task matrices, and license optimization tracking.

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  • Benefits

    • Increase staff productivity enabling them to work on operational tasks instead of technical roadblocks.
    • Resolve technical issues enabling faster completion of pending tasks
    • Fill knowledge or resource gaps without hiring
    • Access expert guidance when needed
    • Increase usage and efficiency ultimately increasing your ROI for the GIS platform

  • Use Cases

    • A mid-sized city planning department that needs daily help maintaining zoning and permit dashboards for the public.
    • A utility district that frequently onboards/offboards seasonal field users and needs license management.
    • A school district GIS coordinator who requires weekly help adjusting symbology, labels, and user roles in AGOL.

  • Technical Specs

    • Requires administrative access to ArcGIS Online org
    • Esri license required
    • Defined content scope per phase

    Service Desk? Yes

    Service Delivery Management? No
    Response Times: Varies. Set in SLA. Dedicated hours/month
    After Hours Support? No. Optional.
    Esri-Certified Staff? Yes
    Dedicated Staff? Yes
    Infrastructure: Esri-Hosted
    Platform Administration: AGOL administration permissions are available to both the client and Quartic. Quartic will perform tasks as requested by the client.

testimonials

What Our Clients Are Saying

When organizations talk about working with us, they don’t mention flashy tools; they talk about smooth launches, faster projects, and problems finally being solved.

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  • My favorite part of this project has been working with the Quartic team, who are always upbeat, professional, innovative, positive, and smart. The outcome of this project was just what we wanted, and it benefitted us on many levels.

    GIS Analyst
    City of El Cajon

  • We needed a solution that would allow us easy and secure access to our enterprise environment combined with the capability of sharing our data across agencies

    GIS Analyst
    City of El Cajon

  • Quartic has extensive experience with a highly qualified GIS technical service team.

    Development Manager
    Long Beach Transit

  • We trust Quartic always to keep our best interests at heart