Bronze ArcGIS Online Support: As-Needed
accent heading
GIS Support for agencies that use Esri hosted ArcGISOnline and associated Maps, Apps, content, and solutions. Includes ArcGIS Pro.
Ideal for agencies managing AGOL needing admin assistance.
Get a Quote
Engagement Type
Time & Materials (with retainer minimum)
Typical Duration
Annual
Delivery Model
Online
Details
Includes admin workflows, content lifecycle guide, role-based task matrices, and license optimization tracking.
Benefits
- Increase staff productivity enabling them to work on operational tasks instead of technical roadblocks.
- Resolve technical issues enabling faster completion of pending tasks
- Fill knowledge or resource gaps without hiring
- Access expert guidance when needed
- Increase usage and efficiency ultimately increasing your ROI for the GIS platform
Use Cases
- A mid-sized city planning department that needs daily help maintaining zoning and permit dashboards for the public.
- A utility district that frequently onboards/offboards seasonal field users and needs license management.
- A school district GIS coordinator who requires weekly help adjusting symbology, labels, and user roles in AGOL.
Technical Specs
- Requires administrative access to ArcGIS Online org
- Esri license required
- Defined content scope per phase
Service Desk? Yes
Service Delivery Management? NoResponse Times: Varies. Set in SLA. Dedicated hours/monthAfter Hours Support? No. Optional.Esri-Certified Staff? YesDedicated Staff? YesInfrastructure: Esri-HostedPlatform Administration: AGOL administration permissions are available to both the client and Quartic. Quartic will perform tasks as requested by the client.
testimonials
What Our Clients Are Saying
When organizations talk about working with us, they don’t mention flashy tools; they talk about smooth launches, faster projects, and problems finally being solved.
Quartic has extensive experience with a highly qualified GIS technical service team.
It has been great working with the Quartic crew. Their support and speed in completing projects are remarkable.
Quartic’s deep knowledge of GIS and ability to solve problems has transformed our GIS system
We trust Quartic always to keep our best interests at heart