Water & Wastewater Utilities

Ensure reliable delivery

Water utilities operate most effectively when asset data, maintenance workflows, and operational systems are connected.

Quartic helps municipal, private, and regional water agencies modernize GIS, establish authoritative infrastructure data, and streamline how information flows from the field to decision-makers.

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Solving GIS Challenges for Water & Wastewater Utilities

Water and wastewater utilities must maintain reliable service, respond quickly to issues in the field, and plan for aging infrastructure—all while meeting regulatory and reporting requirements. GIS plays a critical role in supporting these efforts.

Below are the most common GIS challenges we see across water and wastewater operations, and how partnering with Quartic helps utilities reduce risk, improve efficiency, and make better decisions.

Problem: Incomplete or unreliable asset data

Inconsistent or outdated data makes it hard to locate valves, mains, hydrants, and service connections quickly and accurately. Field response slows and maintenance planning becomes difficult. Gaps in asset data increase operational risk, eroding confidence in system records.

OUR SOLUTION

Our Solution: Get gold-standard data

  • Standardize and validate utility asset data for accuracy and completeness
  • Apply industry best practices and Esri water data models
  • Maintain data that is connected and usable across operations, planning, and reporting
  • Enable faster response times and confident long-term decision-making

Learn more about our GIS Data Services.

Problem: Disconnected workflows between office and field

When GIS, work management systems, and field inspection workflows aren’t connected, updates from the field are delayed or lost. Asset changes may not be reflected in GIS, leading to inaccurate maps, repeated site visits, and inconsistent records across systems. These breakdowns increase operational costs and slow service restoration.

OUR SOLUTION

Our Solution: Integrate GIS workflows

  • Connect GIS with work management, field data collection, and operational systems
  • Ensure asset updates flow consistently between field crews, GIS, and downstream systems
  • Improve data accuracy and reduce rework
  • Keep teams aligned across operations and maintenance

Learn more about our Industry Solutions.

Problem: Limited internal GIS capacity

Many utilities rely on small GIS teams that must support daily operations, maintain infrastructure data, and manage system improvements. When internal capacity is limited, data maintenance falls behind, system upgrades are delayed, and critical projects compete for attention.

OUR SOLUTION

Our Solution: Augment internal teams

  • Provide specialized GIS support tailored to utility operations
  • Advance high-priority projects with experienced resources
  • Maintain data quality and system performance over time
  • Expand capacity without adding permanent overhead

Learn more about our multi-level GIS Support Services.

Problem: Aging GIS platforms and tools

Outdated GIS platforms can limit how utilities manage, edit, and share infrastructure data. Poor performance, limited multi-user editing capabilities, and disconnected systems make it difficult to keep data current as field conditions change. These limitations slow work orders, complicate coordination between departments, and increase reliance on paper maps or informal processes.

OUR SOLUTION

Our Solution: Build a strong enterprise GIS foundation

  • Enable secure, multi-user editing and web-based access to GIS
  • Integrate GIS with core utility systems and platforms
  • Provide reliable tools that scale with system growth
  • Support daily operations and long-term infrastructure planning

Learn more about our GIS Enterprise Services.

success stories for Water & Wastewater Utilities

See How Organizations Are Putting GIS to Work

Real projects, real results. Here's how teams like yours are solving complex challenges with smarter location intelligence.

  • City of San Diego Public Utilities Enables Unified Data Access

    The City of San Diego’s Public Utilities Department (PUD) serves more than 2.3 million wastewater customers and provides drinking water to 1.4 million residents. The department manages a vast infrastructure network, including nine reservoirs, three water treatment plants, three wastewater treatment plants, 131 pump stations, and over 6,300 miles of pipelines.  To support day-to-day operations, thousands of city…

  • ArcGIS Monitor: Troubleshooting and Tracking GIS System Performance for Organizations of All Sizes 

    As organizations expand their GIS environments and rely more heavily on web maps, services, field mobility, and integrated systems, performance challenges can surface in ways that are hard to predict and even harder to diagnose. ArcGIS Monitor offers a means to see what’s happening “behind the curtain” by continuously tracking system health, resource usage, service responsiveness, and system bottlenecks; it enables observability for ArcGIS Enterprise deployments. …

Why Partner With Us?

We bring technology, people, and processes together to create lasting value.

  • Proven expertise in state and local government GIS 

    100% U.S. based and certified staff!

    Experience delivering GIS support for water utilities of all sizes, including Vallecitos Water District, Valley Center Municipal Water District, and others. Our team understands the operational realities of managing water and wastewater infrastructure—from maintaining asset inventories to supporting field operations, engineering workflows, and regulatory reporting.

  • Tailored solutions for real-world utility challenges

    Water and wastewater utilities depend on accurate asset, network, and operational data to support daily operations and long-term planning. Quartic designs GIS solutions that bring these systems together.

    Our experience includes:

    • Supporting distribution and collection systems with thousands of interconnected assets
    • Integrating GIS with work management and asset systems
    • Maintaining reliable network connectivity for tracing, outage response, capital planning and regulatory reporting

    We work with utilities at every stage of GIS maturity—from legacy GIS environments to modern ArcGIS Enterprise and ArcGIS Utility Network implementations—helping organizations build systems that are reliable, maintainable, and aligned with day-to-day utility operations.

  • Reliable, practical, scalable implementations

    We believe your GIS needs to work for you. We consider your resources, budget, and vision. The result: a realistic solution that delivers. 

  • A true partnership mindset

    Modernizing utility GIS systems is a long-term journey. Quartic works closely with utility staff to build trust, share knowledge, and ensure solutions are practical and sustainable.

    We prioritize clear communication, collaborative problem-solving, and long-term success—supporting teams as they modernize systems, improve data quality, and expand how GIS supports their operations.

Let's Build Something Better Together

Your agency deserves GIS systems that work as hard as your team does. Connect with us to explore how our solutions can reduce friction and restore confidence in your platform.

company testimonials

Don't just take our word for it...

Real results from real clients across industries who've modernized their GIS with our support.

The collaboration between Quartic and Esri has been great and made the project successful.

Happy Client

My favorite part of this project has been working with the Quartic team, who are always upbeat, professional, innovative, positive, and smart. The outcome of this project was just what we wanted, and it benefitted us on many levels.

GIS Analyst
City of El Cajon

The support I received from Quartic was very positive. The Quartic team member was supportive, knowledgeable, and efficient throughout the update of our Esri ArcGIS enterprise environment to version 11.5. The update went smoothly and without any issues, which I attribute to his expertise and preparation. I was very pleased with the level of support provided and how seamless the entire process was.

Sr. GIS Analyst
Water District Client

We trust Quartic always to keep our best interests at heart.

Happy Client

Quartic’s deep knowledge of GIS and ability to solve problems has transformed our GIS system.

Happy Client

Since SanGIS went live with the new ArcGIS Pro editing environment, there have been no platform or system issues, and Parcel Fabric has been running smoothly.

Program Manager
SanGIS

Your GIS Shouldn't Hold You Back

Legacy systems and technical debt don’t have to be your reality. We’ll build a reliable platform that keeps pace with growing demands.