LA Fire Support Services

Gold Enterprise Support: Managed

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Let Quartic manage your ArcGIS Enterprise—while you retain system control.

Ideal for GIS programs with limited admin staff but complex enterprise deployments.

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Engagement Type

Subscription

Typical Duration

Annual or Multi-Year

Delivery Model

Online (Option on-site)

Details

With Gold Enterprise Support, Quartic becomes your ArcGIS administrator. We manage day-to-day tasks—monitoring, patching, performance tuning, and advisory support—while you retain ownership of the infrastructure and credentials. This balance ensures both operational continuity and organizational control.
Full-service approach that outsources all ArcGIS Enterprise administration and support tasks to Quartic. Included are: scheduled application of software patches and upgrades; datastore, monitoring, security, backup and restore,Can be on-prem, data center, or cloud. System-level credentials are with the client; ArcGIS keys with Quartic (client IT will have a copy of credentials, but just for safeguarding; not for use). The customer is responsible for their
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  • Benefits

    • Free-up staff to work on operational tasks instead of GIS Administration
    • Quartic performs full ArcGIS administration, client performs system administration
    • Quartic handles all GIS admin tasks, patching, scaling, and architecture
    • Access expert guidance when needed
    • Increase usage and efficiency ultimately increasing your ROI for the GIS platform

  • Use Cases

    • Agencies needing version upgrade planning and rollback support
    • GIS programs with high uptime requirements and limited in-house expertise
    • Ensuring GIS remains Esri-aligned and audit-ready

  • Technical Specs

    • System hosted and secured by client IT
    • VPN or secure remote access must be enabled
    • Applies to ArcGIS Enterprise and related Esri software

    Service Desk? Yes

    Service Delivery Management? Quartic Project Coordinator
    Response Times: Varies. Set in SLA
    After Hours Support? Varies. Set in SLA
    Esri-Certified Staff? Yes
    Dedicated Staff? Yes
    Infrastructure: Client-Hosted (On-Prem or Cloud)
    Platform Administration: Quartic manages ArcGIS platform in a client hosted environment.

testimonials

What Our Clients Are Saying

When organizations talk about working with us, they don’t mention flashy tools; they talk about smooth launches, faster projects, and problems finally being solved.

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  • The collaboration between Quartic and Esri has been great and made the project successful.

  • It has been great working with the Quartic crew. Their support and speed in completing projects are remarkable.

  • Quartic’s deep knowledge of GIS and ability to solve problems has transformed our GIS system

  • Quartic has extensive experience with a highly qualified GIS technical service team.

    Development Manager
    Long Beach Transit