LA Fire Support Services

Gold Enterprise Support: Managed

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Let Quartic manage your ArcGIS Enterprise—while you retain system control.

Ideal for GIS programs with limited admin staff but complex enterprise deployments.

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Engagement Type

Subscription

Typical Duration

Annual or Multi-Year

Delivery Model

Online (Option on-site)

Details

With Gold Enterprise Support, Quartic becomes your ArcGIS administrator. We manage day-to-day tasks—monitoring, patching, performance tuning, and advisory support—while you retain ownership of the infrastructure and credentials. This balance ensures both operational continuity and organizational control.
Full-service approach that outsources all ArcGIS Enterprise administration and support tasks to Quartic. Included are: scheduled application of software patches and upgrades; datastore, monitoring, security, backup and restore,Can be on-prem, data center, or cloud. System-level credentials are with the client; ArcGIS keys with Quartic (client IT will have a copy of credentials, but just for safeguarding; not for use). The customer is responsible for their
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  • Benefits

    • Free-up staff to work on operational tasks instead of GIS Administration
    • Quartic performs full ArcGIS administration, client performs system administration
    • Quartic handles all GIS admin tasks, patching, scaling, and architecture
    • Access expert guidance when needed
    • Increase usage and efficiency ultimately increasing your ROI for the GIS platform

  • Use Cases

    • Agencies needing version upgrade planning and rollback support
    • GIS programs with high uptime requirements and limited in-house expertise
    • Ensuring GIS remains Esri-aligned and audit-ready

  • Technical Specs

    • System hosted and secured by client IT
    • VPN or secure remote access must be enabled
    • Applies to ArcGIS Enterprise and related Esri software

    Service Desk? Yes

    Service Delivery Management? Quartic Project Coordinator
    Response Times: Varies. Set in SLA
    After Hours Support? Varies. Set in SLA
    Esri-Certified Staff? Yes
    Dedicated Staff? Yes
    Infrastructure: Client-Hosted (On-Prem or Cloud)
    Platform Administration: Quartic manages ArcGIS platform in a client hosted environment.

testimonials

What Our Clients Are Saying

When organizations talk about working with us, they don’t mention flashy tools; they talk about smooth launches, faster projects, and problems finally being solved.

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  • My favorite part of this project has been working with the Quartic team, who are always upbeat, professional, innovative, positive, and smart. The outcome of this project was just what we wanted, and it benefitted us on many levels.

    GIS Analyst
    City of El Cajon

  • We needed a solution that would allow us easy and secure access to our enterprise environment combined with the capability of sharing our data across agencies

    GIS Analyst
    City of El Cajon

  • Apart from already leveraging one of their staff as “on-site” staff for the City, I’m myself a former member of their staff and was familiar with their excellent team and leadership. I was 100% confident in their ability to deliver a fully functional, secure, and integrated Azure cloud migration product

    GIS Program Manager
    City of San Marcos

  • The collaboration between Quartic and Esri has been great and made the project successful.