LA Fire Support Services

Platinum Enterprise Support: Cloud

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Fully hosted, fully managed GIS—built for performance and scale.

Ideal for agencies seeking high-availability GIS with minimal internal IT reliance.

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Engagement Type

Subscription

Typical Duration

Multi-year

Delivery Model

Online, On-Site, or Hybrid

Details

Platinum Enterprise Support gives you the power of a fully cloud-hosted GIS environment—planned, built, and managed by Quartic. We administer your system, design flexible infrastructure for growth, and ensure uptime and security. Ideal for modernizing GIS operations without expanding your IT team.
Full-service approach that outsources all ArcGIS Enterprise administration and support tasks to Quartic. Included are: scheduled application of software patches and upgrades; datastore, monitoring, security, backup and restore,Can be on-prem, data center, or cloud. System-level credentials are with the client; ArcGIS keys with Quartic (client IT will have a copy of credentials, but just for safeguarding; not for use). The customer is responsible for their
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  • Benefits

    • Free-up staff to work on operational tasks instead of GIS Administration
    • Quartic performs full ArcGIS administration, client performs system administration
    • Quartic handles all GIS admin tasks, patching, scaling, and architecture
    • Architecture designed for cloud-native redundancy and uptime
    • Built-in security, backups, and system monitoring
    • Dev/Test environments available
    • Reduced training costs
    • Ensure Best Practices by Esri Certified Administrators
    • Increase usage and efficiency ultimately increasing your ROI for the GIS platform

  • Use Cases

    • A new special district launching GIS from scratch
    • Emergency response agencies that need always-on cloud GIS
    • Organizations looking to modernize legacy on-prem systems

  • Technical Specs

    • Quartic uses Azure or AWS; deployment options include HA, multi-tier
    • Daily monitoring and secure admin access
    • SAML and Active Directory integration support available

    Service Desk? Yes

    Service Delivery Management? Quartic Project Coordinator
    Response Times: Varies. Set in SLA
    After Hours Support? Varies. Set in SLA
    Esri-Certified Staff? Yes
    Dedicated Staff? Yes
    Infrastructure: Quartic-hosted (Azure or AWS) Cloud
    Platform Administration: Quartic manages both the hosting environment and ArcGIS.

testimonials

What Our Clients Are Saying

When organizations talk about working with us, they don’t mention flashy tools; they talk about smooth launches, faster projects, and problems finally being solved.

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  • The collaboration between Quartic and Esri has been great and made the project successful.

  • Apart from already leveraging one of their staff as “on-site” staff for the City, I’m myself a former member of their staff and was familiar with their excellent team and leadership. I was 100% confident in their ability to deliver a fully functional, secure, and integrated Azure cloud migration product

    GIS Program Manager
    City of San Marcos

  • My favorite part of this project has been working with the Quartic team, who are always upbeat, professional, innovative, positive, and smart. The outcome of this project was just what we wanted, and it benefitted us on many levels.

    GIS Analyst
    City of El Cajon

  • We needed a solution that would allow us easy and secure access to our enterprise environment combined with the capability of sharing our data across agencies

    GIS Analyst
    City of El Cajon