LA Fire Support Services

Silver Enterprise Support: As-Needed

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For agencies that manage their GIS in-house, but want trusted GIS professionals for more complex tasks.

Ideal for public agencies and utilities with internal GIS teams managing their own ArcGIS stack.

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Engagement Type

Time & Materials (with retainer minimum)

Typical Duration

Annual or Multi-year

Delivery Model

Online (Option on-site)

Details

Quartic’s Silver Enterprise Support tier gives your team access to trusted GIS professionals on an as-needed basis. Ideal for agencies that manage their own infrastructure but need expert support for specific Esri-related tasks like database optimization, publishing workflows, or version patching. This flexible model means no long-term contracts—just solid help when it matters.

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  • Benefits

    • Increase staff productivity enabling them to work on operational tasks instead of technical roadblocks.
    • Resolve technical issues enabling faster completion of pending tasks
    • Fill knowledge or resource gaps without hiring
    • Access expert guidance when needed
    • Increase usage and efficiency ultimately increasing your ROI for the GIS platfor

  • Use Cases

    • Troubleshooting a broken map service
    • Support during ArcGIS Server version upgrades
    • Help publishing new utility layers into Portal

  • Technical Specs

    • Client provides system access credentials
    • Applies to Esri stack only; no third-party support
    • Internal IT/GIS team remains system admin

    Service Desk? Yes

    Service Delivery Management? Optional
    Response Times: Varies. Set in SLA
    After Hours Support? No. Optional.
    Esri-Certified Staff? Yes
    Dedicated Staff? Yes
    Infrastructure: Client-Hosted (On-Prem or Cloud)
    Platform Administration: ArcGIS administration permissions are available to both the client and Quartic. Quartic will perform administration and ArcGIS software configuration tasks as requested by the client.

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What Our Clients Are Saying

When organizations talk about working with us, they don’t mention flashy tools; they talk about smooth launches, faster projects, and problems finally being solved.

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  • Quartic’s deep knowledge of GIS and ability to solve problems has transformed our GIS system

  • Since SanGIS went live with the new ArcGIS Pro editing environment, there have been no platform or system issues, and Parcel Fabric has been running smoothly.

    Program Manager
    SanGIS

  • It has been great working with the Quartic crew. Their support and speed in completing projects are remarkable.

  • We needed a solution that would allow us easy and secure access to our enterprise environment combined with the capability of sharing our data across agencies

    GIS Analyst
    City of El Cajon