LA Fire Support Services

Silver Enterprise Support: As-Needed

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For agencies that manage their GIS in-house, but want trusted GIS professionals for more complex tasks.

Ideal for public agencies and utilities with internal GIS teams managing their own ArcGIS stack.

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Engagement Type

Time & Materials (with retainer minimum)

Typical Duration

Annual or Multi-year

Delivery Model

Online (Option on-site)

Details

Quartic’s Silver Enterprise Support tier gives your team access to trusted GIS professionals on an as-needed basis. Ideal for agencies that manage their own infrastructure but need expert support for specific Esri-related tasks like database optimization, publishing workflows, or version patching. This flexible model means no long-term contracts—just solid help when it matters.

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  • Benefits

    • Increase staff productivity enabling them to work on operational tasks instead of technical roadblocks.
    • Resolve technical issues enabling faster completion of pending tasks
    • Fill knowledge or resource gaps without hiring
    • Access expert guidance when needed
    • Increase usage and efficiency ultimately increasing your ROI for the GIS platfor

  • Use Cases

    • Troubleshooting a broken map service
    • Support during ArcGIS Server version upgrades
    • Help publishing new utility layers into Portal

  • Technical Specs

    • Client provides system access credentials
    • Applies to Esri stack only; no third-party support
    • Internal IT/GIS team remains system admin

    Service Desk? Yes

    Service Delivery Management? Optional
    Response Times: Varies. Set in SLA
    After Hours Support? No. Optional.
    Esri-Certified Staff? Yes
    Dedicated Staff? Yes
    Infrastructure: Client-Hosted (On-Prem or Cloud)
    Platform Administration: ArcGIS administration permissions are available to both the client and Quartic. Quartic will perform administration and ArcGIS software configuration tasks as requested by the client.

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What Our Clients Are Saying

When organizations talk about working with us, they don’t mention flashy tools; they talk about smooth launches, faster projects, and problems finally being solved.

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  • The support I received from Quartic was very positive. The Quartic team member was supportive, knowledgeable, and efficient throughout the update of our Esri ArcGIS enterprise environment to version 11.5. The update went smoothly and without any issues, which I attribute to his expertise and preparation. I was very pleased with the level of support provided and how seamless the entire process was.

    Sr. GIS Analyst
    Water District Client

  • Since SanGIS went live with the new ArcGIS Pro editing environment, there have been no platform or system issues, and Parcel Fabric has been running smoothly.

    Program Manager
    SanGIS

  • The collaboration between Quartic and Esri has been great and made the project successful.

  • Quartic is the only GIS consulting company we’ve worked with that we’ve liked.

    Public Transit Client